Frequently Asked Questions — GiftGoNow

Ordering from Abroad

Can I order from outside the Philippines?

Yes — GiftGoNow is built for international buyers. Order from anywhere in the world: US, UAE, Singapore, Saudi Arabia, Canada, Australia, or any other country. Our store is priced in USD and designed for overseas buyers.

What payment methods are accepted?

We accept PayPal and international Visa or Mastercard. No Philippine bank account, GCash, or local payment method is required. All transactions are processed in USD.

Can I send anonymously?

Yes. GiftGoNow does not disclose sender details to the recipient unless you choose to include them in the message card.

Can I include a personal message?

Yes — add a personal message at checkout (up to 200 characters). We print it on a complimentary card and hand-deliver it with your flowers.

Products

Will my flowers look exactly like the photo?

Product photos are shown as a guide. Because flowers are seasonal and naturally unique, actual arrangements may vary slightly in colour, bloom size, and presentation. Where substitutions are necessary, GiftGoNow will preserve the overall style, colour palette, and value of the arrangement as closely as reasonably possible.

Do the flowers come in a vase?

Some arrangements include a vase as shown in the product image or description. If a vase is not specifically included, flowers are presented in our standard wrapping, box, or basket depending on the design.

Can I add chocolates, cakes, or other gifts?

Yes — cakes, chocolates, teddy bears, balloons, jewelry, and other add-ons can be added at checkout. All add-ons are prepared for the same delivery date as the main arrangement.

Delivery

How much is delivery?

A flat US$5 delivery fee applies to all orders, anywhere in the Philippines. No zone surcharges, no hidden fees, no minimum order.

Where do you deliver?

We deliver to all cities and provinces in the Philippines — Metro Manila, Rizal, Luzon, Visayas, and Mindanao. View all delivery locations.

How fast is delivery?

Order and complete payment before 2:00 PM Philippine time (PHT, UTC+8) for same-day delivery. Delivery is made within one of two windows: 8:00 AM – 1:00 PM or 1:00 PM – 8:00 PM.

Can I schedule delivery for a specific date?

Yes — select any delivery date up to 30 days in advance at checkout. Ideal for planning birthday surprises, anniversaries, or Mother's Day from abroad.

Can you deliver to a hospital or funeral chapel?

Yes. For hospital deliveries, provide the patient's name and ward number at checkout. For funeral homes and chapels, provide the venue name and address. A delivery is considered fulfilled once the arrangement is received at the venue.

Will I get confirmation that my order was delivered?

Yes. After every delivery, we send you a photo confirmation — proof that your gift arrived safely, no matter where in the world you're ordering from.

What if no one is available to receive the flowers?

If the recipient is unavailable, our delivery team will attempt to leave the flowers with a household member, building reception, or security guard. If delivery cannot be completed, we will contact the sender. A re-delivery fee may apply for subsequent attempts.

Order Changes & Cancellations

Can I change my order after placing it?

Contact us as soon as possible at customerservice@giftgonow.com or WhatsApp +639458231087. Changes must be submitted at least 48 hours before the scheduled delivery date. Once preparation has begun, changes may no longer be possible.

Can I cancel my order?

Cancellations must be requested at least 48 hours before the scheduled delivery date. Orders cancelled within this window may be eligible for a full refund. For same-day orders, cancellation may not be possible once preparation has begun. Please review our full Refund & Return Policy.

Refunds & Issues

What if there's a problem with my flowers?

If you have a concern about the condition of your arrangement, report it within 3 hours of confirmed delivery by emailing customerservice@giftgonow.com with a clear photo and your order number. Once validated, we will arrange a replacement on the next available delivery date, or issue a refund where a replacement is not possible.

What if my order was not delivered?

If your order was not delivered on the intended date due to reasons within GiftGoNow's control, you are entitled to either a replacement or a full refund. Approved refunds are typically processed within 7–14 business days. See our full Refund & Return Policy.

Peak Seasons

Are there any changes during Valentine's Day, Mother's Day, or Christmas?

During peak seasons, delivery window selection may not be available and substitutions may be more likely due to high demand on specific flower varieties. We recommend ordering early and selecting advance delivery dates during these periods. Our same-day 2:00 PM cutoff still applies during peak seasons.

Contact Us

How do I reach GiftGoNow?

Email customerservice@giftgonow.com or reach us on WhatsApp & Viber at +63 945 823 1087. We respond during business hours: 9:00 AM – 5:00 PM Philippine time, 7 days a week. We respond across time zones — whether you're in Dubai, Toronto, or Sydney.